Product Updates

You can now edit contact information directly within Artworker!

Here’s how it works:

1. Navigate to the Customers section.

2. Select the contact you’d like to update.

3. Open the drop-down menu and click on Edit Contact.

4. Update any relevant fields, such as:

   • Email Address

   • Contact Name

   • Phone Number

   • Company Association

5. Once you've made the necessary changes, simply hit Save.

This update makes it easier to keep your customer details accurate and up-to-date.

Watch a tutorial

𝘝𝘪𝘦𝘸 𝘣𝘭𝘦𝘦𝘥, 𝘴𝘢𝘧𝘦𝘵𝘺 𝘻𝘰𝘯𝘦, 𝘢𝘯𝘥 𝘵𝘳𝘪𝘮 𝘨𝘶𝘪𝘥𝘦𝘴, 𝘴𝘪𝘮𝘶𝘭𝘢𝘵𝘦 𝘰𝘷𝘦𝘳𝘱𝘳𝘪𝘯𝘵 𝘱𝘳𝘦𝘷𝘪𝘦𝘸, 𝘢𝘥𝘥 𝘪𝘯𝘭𝘪𝘯𝘦 𝘤𝘰𝘮𝘮𝘦𝘯𝘵𝘴 & 𝘮𝘰𝘳𝘦.

Over the past few months, we’ve been hard at work developing a new file viewer designed especially for printing companies.

This update is based on lots of great feedback and discussions we’ve had with our users. A big thank you to everyone who has helped us make this happen.

𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀:

𝗡𝗮𝘁𝗶𝘃𝗲 𝗢𝘃𝗲𝗿𝗽𝗿𝗶𝗻𝘁 𝗣𝗿𝗲𝘃𝗶𝗲𝘄: You no longer need to send your customers complex instructions on how to preview proofs in Acrobat to ensure they can accurately preview print files with overprint preview enabled. This is now built into Artworker natively.

𝗔𝗱𝗱 𝗕𝗹𝗲𝗲𝗱, 𝗦𝗮𝗳𝗲𝘁𝘆 𝗭𝗼𝗻𝗲, 𝗮𝗻𝗱 𝗧𝗿𝗶𝗺 𝗚𝘂𝗶𝗱𝗲𝘀: This will help you and your customers spot potential issues with supplied files.

𝗙𝗮𝘀𝘁 𝗟𝗼𝗮𝗱𝗶𝗻𝗴 𝗳𝗼𝗿 𝗟𝗮𝗿𝗴𝗲 𝗙𝗶𝗹𝗲𝘀: Previously, large, complex PDFs would struggle to render in the browser. This is now faster than ever for files of any size.

𝗜𝗻𝗹𝗶𝗻𝗲 𝗖𝗼𝗺𝗺𝗲𝗻𝘁𝘀: To make communication easier, you and your customers can add comment pins overlaid directly onto files.

𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Our new file viewer really improves the experience in our app, adding more simplicity and focusing your attention on what matters.

𝗩𝗶𝗲𝘄 𝗣𝗿𝗲𝗳𝗹𝗶𝗴𝗵𝘁 𝗖𝗵𝗲𝗰𝗸𝘀, 𝗙𝗶𝗹𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝘀, 𝗮𝗻𝗱 𝗔𝗰𝘁𝗶𝘃𝗶𝘁𝘆: We’ve made it even easier to access all the information you need about the files you manage.

We've introduced a new event timeline that enables your customers to conveniently track the progress of their job.

Now, once a customer completes a required action, they will be able to see a clear chronological record of all completed actions and their respective timestamps.

The aim of this update is to increase transparency, by keeping customers fully informed about the status of their job.

When requesting artwork or sending a proof for approval, you can now show a daily countdown timer to ensure a specified lead time is met.

Key Features:

• Automated Delivery Estimates: Automatically calculates delivery date based on the customer's completion of required actions before the daily cutoff deadline.

• Updated Estimates: If customers miss the daily deadline, the estimated delivery time automatically updates to reflect the new timeline.

• Customisable Cutoff Times: Set different cutoff times for various stages of your process, like artwork submission or proof approval.

• Bank Holidays Consideration: Specify your business's bank holiday closures to adjust delivery estimates accurately.

Benefits:

• Encourages Timeliness: Motivates customers to complete actions promptly to secure earlier delivery dates.

• Clear Expectations: Helps manage customer expectations by clearly indicating how delays affect delivery times.

• Flexibility: Customisable settings allow for precise control over the estimation process, accommodating different job requirements and schedules.

How to Use: Enable this feature for any job via the "Add Leadtime" button in the right-hand sidebar. Specify the lead time, including production and delivery, and choose the timescale (e.g., working days, weeks).

Our platform now supports all time zones. This means:

• Reminder emails will be sent at the most appropriate time

• Studio Hours and Cutoff Times will match your local timezone.

How to Use: Simply set your timezone in your settings.

With this new filter, you can easily toggle between two viewing options:

1. Jobs Requiring Your Action: Focus exclusively on tasks that need your immediate attention.

2. Jobs With the Customer: View jobs currently in the customer's hands.

Our latest update introduces a dynamic single file preview modal, enhancing your ability to track file histories and changes. This feature allows you to preview any file alongside a comprehensive activity feed, documenting every significant action:

• Date and time of file upload.

• Approval or rejection status updates.

• Annotations or notes attached to the file.

• Uploads of replacement files.

This tool is designed to maintain transparency and keep your entire team informed about every development related to a file. It not only provides insights into past actions but also enables you to preview previous versions of the file.

Additionally, you can access the full preflight report for each file at any time. This valuable information is permanently stored, ensuring you have a complete and detailed historical record at your fingertips.

This update is designed to streamline the process of detecting files potentially unsuitable for printing, thereby improving communication with customers about artwork quality.

Easily identify potential artwork issues like:

- Low-resolution images.
- Incorrect colour spaces, eg RGB & Spot colours.
- Incorrect file size.
- Incorrect bleed.
- Unembedded fonts.

This report offers both a summary overview of the entire document and a detailed breakdown for each page.

Stay tuned for future updates, as we plan to introduce even more checks to ensure a thorough review of common artwork issues.

We've updated the file preview cards to create a unified component throughout our application for a more cohesive user experience.

What's New:

- Refined Design: We've embraced minimalism, offering a simpler yet more informative layout.

- Status Indicators: Easily discern the status of job artwork with visual cues.

- Extended File Support: Our thumbnail previews now cater to a broader range of file types.

- Last Updated Indicator: Stay informed with timestamps indicating when files were updated last.

- Condensed View: A simplified variant for extensive file lists, enhancing readability and navigation in the activity feed.

This update is all about efficiency and aesthetics — we hope you enjoy the cleaner, more functional interface!

You can now update artwork at any stage in the process, including:

- Move files to assets and archive sections.
- Replace files
- Upload new files

You can now add internal job notes to keep team members in the loop with any important information.

See everything that's happened with a job at a glance, to keep your whole team in the loop.

• Introduced a status indicator for quick overview of job progress.

• Included essential job information, encompassing required actions.

• Ensured consistent visibility of the header across all pages within the job.

• Provided access to Artworker live chat.

We've updated the job board cards to improve the user experience and make it easier to scan for relevant information. The changes include:

• Added a "Last Updated" label, colour-coded to highlight jobs that haven't been updated in a while.

• Improved clarity in displaying when a job was created.

• Improved email receipts

• Added label to indicate if a job requires action, or if it's with the customer.

We're excited to share that we've been bustling behind the scenes, creating many fantastic new features and improvements for you. Admittedly, we've fallen a bit behind in updating our change log. But no worries! We're back on track and will resume posting regular updates. Stay tuned for the latest updates!

Thanks for your continued support,
The Artworker Team

Efficiently manage jobs and file transfers with our simplified navigation, allowing seamless switching between jobs, contacts and companies to view and handle their respective tasks, resulting in fast and hassle-free access to relevant information, ultimately saving you valuable time and effort.

You can now also group contacts that work at the same company in order to view and manage all their jobs and file transfers in one place.

Simply navigate to the job and click the job name or reference to make changes.

It's now possible to quickly search for specific jobs (by name or reference) or view all jobs from a particular customer on your job board.

You can now automatically prompt your customers to perform any necessary actions required to fulfil their printing orders, saving you time and reducing administrative burdens. Keep your production schedule on track and streamline your workflow with our new automated chaser emails.

You can now easily add your company's logo to customer-facing notification emails to give them that personal touch.