6 reasons to stop using email to receive artwork from your customers

Getting artwork files from your customers is an important part of the job onboarding process. If you don't have a good process in place to manage this, it could cause time-sensitive jobs to get delayed or result in costly mistakes.

Whilst email is a great communication tool, there are much better solutions available when it comes to receiving customer artwork files.

Are you still using email to get artwork files from your customers? Here are 6 reasons why you should stop.

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1. It's difficult to keep track of changes

Customers may often email you with revised artwork files. This can make it difficult to keep track of all the different versions and ensure you're using the most up-to-date file.

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2. Emails get lost or accidentally deleted

With email, there is always the risk that files can get lost or accidentally deleted. Even if you have a good email management system in place, things can still go wrong.

In addition, spam filters are far from perfect and can frequently get it wrong. This may land your customer's artwork in the junk folder, which may not be checked for several days or until a customer chases you up.

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3. Files are too big

Artwork files used for printing can be extremely large, and they quickly eat up the available space in your inbox. If you exceed your email server's storage limit, you won't be able to receive new files.

Most email providers also have file size limits, so if you're receiving high-resolution artwork files, email is not going to be a viable option.

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4. Important Information gets buried

Have you ever been caught in an endless email thread, trying to find that one piece of information you need? It can be frustrating, to say the least.

When multiple people are cc'd on a message, replies can come quickly and from multiple directions. As a result, it can be difficult to follow the conversation and keep track of important details.

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5. It takes too much time

Sifting through emails to find artwork can be time-consuming and frustrating. It might be difficult to keep track of everything if you get a lot of artwork from several clients.

Having a separate system to receive and manage all customer artwork will save you countless hours of searching through old emails or file folders.

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6. You're missing out on features

Job onboarding tools such as Artworker are designed to help printing companies receive, manage and approve customer artwork files. You can automate repetitive tasks, keep track of changes, send proofs for approval, and so much more.

With email, you're missing out on these valuable features that can save you time and help you get the job done right. If you're struggling to receive customer artwork files in a timely and efficient manner, it might be time to consider making the switch.